Certificate II in Customer Engagement

TGA Qualification Details (Sourced from TGA)

Qualification Code
BSB20215
TGA Content
training.gov.au
Training Package
BSB: Business Services Training Package
Training Product
Qualification

ACT Qualification Details

Apprenticeship Type
Traineeship
Industry Groups
  • Inquiry Clerks and Receptionists
Occupations
  • Call or Contact Centre Operator
ASBA
Available
Min Units
9
Nominal Duration
Full Time: 12 months
Part Time: 18 months
Funding Band
3
Skilled Capital Available
Yes

Information for Employers and Individuals

Further information is available on the Skills Canberra website.

Approval

Skills Canberra Status
Active

Available Funding

User Choice
Type Amount Start Date End Date
User Choice Existing Worker $2,440.00 01 Jan 2018 31 Dec 2018
User Choice New Worker $2,440.00 01 Jan 2018 31 Dec 2018
ASBA Non School $2,440.00 01 Jan 2018 31 Dec 2018
ASBA School $2,440.00 01 Jan 2018 31 Dec 2018
Skilled Capital
Type Amount Start Date End Date
Skilled Capital $2,440.00 01 Aug 2018 31 Dec 2018

Mapping Information

Replaces
Code Title
BSB20211 Certificate II in Customer Contact

Registered Training Organisations offering this qualification as User Choice

No items to display here!
RTO Code Name Delivery Modes ACT Arrangement Contact Officer Contact Phone Delivery Mode Tuition Fees

Registered Training Organisations offering this qualification as Skilled Capital

No items to display here!
RTO Code Name Delivery Modes Delivery Location Contact Officer Contact Phone Delivery Mode Tuition Fees

Streams

Code Title ASBA Interstate Training Duration Full Duration Part Apprenticeship Type Funding band Expiry Date
BTA Certificate II in Customer Engagement Yes No 12 months 18 months Traineeship 3