Certificate II in Customer Contact

TGA Qualification Details (Sourced from TGA)

Qualification Code
BSB20211
TGA Content
training.gov.au
Training Package
BSB07: Business Services Training Package
Training Product
Qualification

ACT Qualification Details

Apprenticeship Type
Traineeship
Industry Groups
  • Inquiry Clerks and Receptionists
  • Inquiry Clerks and Receptionists
Occupations
  • Call or Contact Centre Operator
  • Call or Contact Centre Operator
ASBA
Available
Min Units
9
Nominal Duration
Full Time: 12 months
Part Time: 18 months
Funding Band
3
Skilled Capital Available
No

Information for Employers and Individuals

Further information is available on the Skills Canberra website.

Approval

STA Status
Expired

Available Funding

User Choice
None
Skilled Capital
None

Mapping Information

Replaced By
Code Title
BSB20215 Certificate II in Customer Engagement
Replaces
Code Title
BSB20207 Certificate II in Customer Contact

Registered Training Organisations offering this qualification as User Choice

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RTO Code Name Delivery Modes ACT Arrangement Contact Officer Contact Phone Delivery Mode Tuition Fees
(Note - Tuition Fees displayed are for subsidised contracts only. Please contact the RTO and/or your Apprenticeship Network Provider for funding eligibility information)

Streams

Code Title ASBA Interstate Training Duration Full Duration Part Apprenticeship Type Funding band Expiry Date
BTA Certificate II in Customer Contact Yes No 12 months 18 months Traineeship 3